Contact SHS
Phone | (909) 621-8222
Fax | (909) 621-8472
After Hours Emergency | (909) 607-2000
Student Health Services
Tranquada Student Services Center – 1st Floor
757 College Way
Claremont, CA, 91711
Student Health Services
Frequently Asked Questions
- 2. Graduate Students
- Appointments
- Costs and Insurance
- Entrance Health Requirements
- Illnesses
- Medical Records
- Services
- What Should I Do?
If you receive a Quest lab order form from an outside provider and you have private insurance, please upload the order and the front and back of your insurance card to your online health portal. Once they are uploaded, you can call SHS at (909) 621-8222 to schedule a lab appointment.
If you receive a Quest lab order and you are enrolled in SHIP, it is recommended that you see an SHS provider to order the labs. Coverage will generally be better for orders written by an SHS provider. Please upload a copy of the lab order to your online health portal. Once it is uploaded, you can call SHS at (909) 621-8222 and request a provider visit for an outside lab order.
If the order is on any other form, you will need a visit with an SHS provider to order the labs. Please upload a copy of the order form to your online health portal. Once it is uploaded, you can call SHS at (909) 621-8222 and request a provider visit for an outside lab order.
Any labs ordered by an SHS provider will be billed to the patient. Student Health Services does not directly bill any insurance company, including SHIP. Itemized receipts that can be submitted to an insurance carrier are available to students through their online health portal.
Yes, Student Health Services does have the ability to draw blood and collect other lab specimens. We send the samples to Quest Laboratories for processing. However, a valid lab order from a provider is needed. If you need a lab order, please call to schedule an appointment with one of our providers. If you already have a lab order from an outside provider, please review the “What should I do if I have a lab order from an outside provider?” FAQ for further guidance.
You can schedule an appointment online through My Health Portal. Alternatively, you can call (909) 621-8222 to speak with a medical receptionist who will assist you. You may also schedule an appointment in person at Student Health Services.
The medical receptionists attempt to schedule the first available appointment that works with your schedule. You may request any provider or specific day and time, with the understanding that this may result in a longer waiting time for the appointment.
Although it is helpful for the receptionist making the appointment to know why you wish to see a provider, you can tell the receptionist that it is a “personal matter.” Please be advised that in some instances, if the provider is not given complete information, a follow-up appointment may need to be scheduled.
There is no charge for a scheduled appointment to see the doctor or nurse practitioner. However, depending upon your treatment you may be billed for services rendered at the time of your appointment. The following services may result in additional charges: physical examinations, X-rays, lab tests, prescription medicine and other medical procedures. Your provider will discuss your treatment with you explaining the need and cost of additional services. As a patient, you may decline any services. If you do not have a scheduled appointment there will be a non-scheduled visit charge of $15. You will be seen by the nursing staff who will triage and determine if this is an urgent matter. Non-urgent matters will be offered a future appointment or referred to a local urgent care center.
All medical services provided students by Student Health Services are strictly confidential. The only way a parent or any other individual may have access to private medical information is by written consent signed by the patient, naming the specific person(s) and any medical information that is to be released. Release of information form
All students may request a copy of their medical records. This release of information form or a written request must be submitted. This request should include the name of the school the student is attending/attended, year of graduation, list of information requested, and the manner of delivery (mailed or picked up by the patient). It must be dated and signed by the patient. The form can be dropped off at SHS, uploaded to the Online Health Portal, or emailed to shs.records@claremont.edu. The records will then be copied and delivered according to the patient’s request. A small fee for copying may be charged. Medical records are also available directly to students through their Online Health Portal.
Student Health Services closes for one week for training in August and for winter break. However, most of your medical records, including test results, visit notes, and billing information, are available directly to you through the online health portal (link: https://shshealthportal.cuc.
Student Health Services offers many sexual health services. Birth control may be provided to patients after a brief appointment with a provider. During your appointment, the provider will discuss your needs and options available. A physical examination is not required at the time of your request, but your provider will discuss the need for any future appointments with you. You may request a female provider at the time of making an appointment for any women’s health needs.
Student Health Services also offers the following services: pregnancy testing, PAP screening, confidential STI testing, lab work, breast examinations and consultations for personal and private matters. Please see the sexual health page for more details.
You can schedule an appointment with any provider. If you have been given a recommendation for a provider or would like to see a different provider than you’ve seen in the past, simply make the request at the time you make your appointment. There is no requirement to provide a reason for the change.
Student Health Services cannot give a guarantee of a minimum or maximum wait time for non-scheduled visits. Patients will be seen by the nursing staff that will triage and determine if this is an “urgent” matter. Non-urgent matters will be offered a future appointment and will be provided with self-care instructions, or will be referred to a local urgent care center.
For the latest COVID-19 information, please visit The Claremont Colleges’ COVID-19 website here.
“Mono” is short for infectious mononucleosis, an illness caused by the Epstein-Barr virus. It is characterized initially by mild headache, tiredness and decreased appetite followed by sore throat, fatigue, swollen glands, fever, muscle aches and sometimes a swollen liver or spleen. Not all people with mono have all of the symptoms and the severity can vary. The symptoms usually last one to four weeks but some people may have lingering fatigue. Mono is a self-limited illness, which means that it resolves itself. There is no medicine that will cure the infection. Patients should rest, drink lots of fluids, use throat lozenges and take acetaminophen (Tylenol) 650 milligrams every four to six hours as needed. Rarely, steroid medications are used to shrink severely swollen tonsils. There are no specific restrictions on non-athletic activities but patients should rest as much as necessary. Do not drink alcohol. After the symptoms are gone, normal activities may be resumed. More information: What is Mono?
Measles is an acute viral infection. Initial symptoms usually start within 7 to 14 days of infection but can incubate up to 21 days and may include high fever; cough; runny nose; and red, watery eyes. Two to three days after symptoms begin, tiny white spots may appear inside the mouth. Three to five days after symptoms begin, a rash breaks out. The rash usually begins as flat red spots on the face at the hairline, and then spreads downward to the neck, trunk, arms, legs, and feet. The rash may become raised and join together as the rash spreads. After a few days, the fever and rash fade. Possible complications of Measles include ear infection, pneumonia, and encephalitis (swelling of the brain). For more information: Measles
This illness is very common and is caused by a virus that can be transmitted through contact with mucus from the nose, saliva and fluid from open rashes/sores. Symptoms often include flulike symptoms such as a sore throat, fever, reduced appetite, body aches and general malaise. It also often includes a rash/sores, mainly to the mouth, palms of hands and soles of feet. Those infected with the virus normally recover without medical treatment in 7 to 10 days. The virus rarely causes complications. There is not currently a vaccine available for Hand, Foot and Mouth Disease, and treatment options include oral pain relievers (e.g. Ibuprofen, Acetaminophen), throat lozenges and other home care measures. For more information: Hand, Foot, and Mouth Disease
Gastroenteritis (stomach flu) is an illness characterized by nausea, vomiting, fever, diarrhea and abdominal cramps. It is most commonly caused by viruses and usually no tests are necessary. More information: What is Gastroenteritis?
Persons with influenza have some or all of these symptoms: fever, cough, sore throat, runny or stuffy nose, body aches, headache, chills, fatigue, diarrhea and vomiting. These symptoms may last one to two weeks. If you have been diagnosed with influenza, or strongly suspect that you have it, you should follow these recommendations:
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- Get plenty of rest.
- Drink extra fluids. Warm fluids like tea with honey/lemon and soup may be soothing.
- Gargle with a salt water solution, mouthwash, or use a throat spray if helpful.
- Take acetaminophen (Tylenol), ibuprofen (Advil, Motrin), or naproxen (Aleve) to reduce fever and lessen headache and body ache.
- Use decongestants (Sudafed), antihistamines (loratadine, diphenhydramine) and cough suppressants (dextromethorphan-DM) as directed to reduce symptoms.
- Take a steamy shower or use a humidifier to relieve nasal congestion.
More information: Cold or Flu Information
Student Health Services does not offer any insurance billing. An itemized receipt will be available to you within 48 hours of your appointment that can be submitted to your insurance company. Students are responsible for payment of all SHS charges and may make payments directly to SHS within 15 days of the appointment. After 15 days, charges will transfer to your student account at your college.
People who have experienced a sexual assault have experienced a profound violation. Their sense of safety and predictability has been shattered. Survivors’ reactions may vary profoundly depending on their life circumstances and amount of social support. Student Health and Counseling Services is available to provide support, resources and assistance to students who have experienced a sexual assault. For more information, please see:
The Eating Disorder Task Force is a collaborative Monsour Counseling and Psychological Services (MCAPS), Student Health Services, and Nutrition Services to provide resources and direct services to students struggling with eating disorders. The Eating Disorder Task Force aims to support students with direct services and provide appropriate referrals to enhance their psychological well-being and physical health and provide education consultation, awareness and outreach services to students, faculty and staff at The Claremont Colleges.
On campus, there are 3 sharps containers that can be utilized for disposal of sharps and needles-
1. In the bathroom on the first floor of Tranquada (on the left side)
2. In the all gender restroom located on the 2nd floor of the Smith Campus Center on Pomona’s campus (Verified with Pomona that it is open to students from other campuses.)
3. The QRC center also has a sharps container in the bathroom there.
Pomona is working towards adding more sharps containers in their gender neutral bathrooms, but it is a work in progress.
Off campus, but very nearby is also the Claremont City Yard, which accepts locked sharps containers M-TH, 8-5 and will replace your sharps container for free. Here is the link for more information- https://safeneedledisposal.org/single-listing/?id=3353
Lice are tiny insects that live on humans and survive by feeding on blood. When a large number of lice live and reproduce on a person, it is called an infestation. Lice are spread easily from one person to another through close bodily contact or through shared clothing or personal items (such as hats or hair brushes). They cannot jump or fly. Lice will not go away without proper treatment. In the meantime, they can be spread to other household members, sexual partners or other people you may come into close personal contact with. If you think you have lice, try a nonprescription product or call a health professional. More information: Lice
CGU and KGI will offer services for medical and mental health visits through 7CHealth – The Claremont Colleges telehealth provider. You can learn more about services and book a visit using the 7C TimelyCare website. Please remember to use your campus email.
CGU Students: The CGU Dean of Students office has compiled additional information here that may assist you during this transition.
CGU and KGI students are no longer eligible for services at SHS or MCAPS as of July 1, 2023. As a courtesy, SHS provides this listing of resources for consideration by CGU and KGI students.
In addition, CGU and KGI students can obtain telehealth care 24/7 at no cost through 7C Timely Care (https://app.timelycare.com/auth/login). CGU and KGI students can also contact their insurance plan to find a list of in-network providers.
SHS is not certified to complete the physical form for the Department of Transportation (DOT). Local providers that are certified can be found on the DOT search webpage here.
All incoming students of The Claremont Colleges have pre-arrival health and immunization requirements that must be completed prior to the start of their first term, which are listed below.
- Online Health Forms, including a TB screening form, which is accessible through the Online Health Portal
- Completed entrance physical and immunization record obtained from your home doctor, prior school, or military must be uploaded to the Online Health Portal. Entrance physical must have been completed in the last twelve months.
- Any student who will be under age 18 on August 15, 2024, must have their parent or guardian complete the Minor Consent to Treat Form.
Instructions for uploading your physical can be found here.
Instructions for uploading your immunization records can be found here.
Entrance Health Requirements are due by July 15th. If you are unable to submit your completed requirements by July 15, please do so prior to your arrival on campus. If you are unable to complete your physical or entrance immunizations, please contact SHS at (909) 621-8222 before your arrival on campus to schedule an appointment.
The following immunizations are required:
- Hepatitis B – 3 dose series or blood titer result
- MMR (Measles-Mumps-Rubella) – 2 dose series or positive blood titer
- Varicella (Chickenpox) – 2 dose series, positive blood titer, or history of disease confirmed by a medical provider
- Tetanus-Diphtheria-Pertussis (Tdap) – 1 dose within the last ten years
- Meningococcal ACWY-135 – 1 dose on or after the sixteenth birthday for all students 21 years or younger
- Seasonal Flu – due annually by October 31st
- Pitzer College only – Seasonal COVID-19 vaccine due annually by October 31st.
Seasonal vaccines can help protect you and the campus community against seasonal respiratory viruses. All campuses require an annual flu shot, which is generally available starting in late August for the upcoming flu season. Flu vaccines are due no later than October 31st.
Pitzer College also requires a seasonal COVID vaccine. The release date for the upcoming season has not been announced yet. Please continue to monitor availability. This vaccine is due by October 31st.
Students are encouraged to complete all required immunizations prior to their arrival to campus. If you are unable to complete any required immunizations before your arrival, they can be obtained at SHS by appointment only. Appointments can be scheduled by calling us at (909) 621-8222.
If you are unable to complete any requirement prior to your arrival on campus, please contact your Dean of Students Office for specific guidance for your campus.
Pricing for immunizations at SHS can be found here.
Entrance physicals should be completed prior to your arrival on campus. If you are unable to complete this requirement before you arrive, you can complete it at SHS. The cost of a physical at SHS is $45. To make an appointment for a physical, please contact SHS at (909) 621-8222.
If you are unable to complete any requirement prior to your arrival on campus, please contact your Dean of Students Office for specific guidance for your campus.
Your sports physical can count as your entrance physical if it has all the required information. You should also upload a copy of your immunization record and your sports physical.
Please note that the athletic department does not submit sports physicals to SHS. Even if you have already submitted your physical to athletics, you must still upload a copy to your Online Health Portal.
The required Meningococcal ACWY-135 vaccination is different than the recommended Meningococcal B vaccination. All students aged 21 years and younger need to have a Meningococcal ACWY-135 vaccine on or after their 16th birthday. Meningococcal B vaccinations are highly recommended but are not required at this time.
The entrance physical should be completed within the last twelve months.
If TB testing is required, it should be completed no sooner than six months prior to your arrival on campus.
Students who wish to file an exemption from required immunizations should complete the Affidavit for Exemption to Medical Requirements. This form is located on the Online Health Portal under Optional Forms.
Students with Medi-Cal/Medicaid or students that are uninsured should contact their Dean of Students Office to enquire about the availability of funding to help cover the cost of the Student Health Insurance Plan (SHIP). While there is no cost to see an SHS provider if an appointment is scheduled in advance, there are charges for specific services and supplies.
Medi-Cal and Medicaid do not generally cover these services as SHS is an out-of-network provider. If you have Medi-Cal or Medicaid, it is highly recommended that you find a primary care provider within the local community. While Medi-Cal/Medicaid will not cover charges for services, you can still be seen at SHS as long as you are an enrolled student of the 5Cs. If you need medical assistance and have concerns about paying SHS fees, please contact your Dean of Students Office.
Students needing to transfer care can get their medical records to submit to their new provider. You can obtain your SHS records using the Health Portal: https://shshealthportal.cuc.claremont.edu/confirm.aspx.
MCAPS records are available by request. Please review the MCAPS website at https://services.claremont.edu/mcaps/faqs/ for answers to frequently asked questions, mental health resources, and information on obtaining your medical records. Please note that MCAPS medical records transfer will be unavailable from May 30th through August 1st, annually.