TCC IT provides common IT services to The Claremont Colleges with a strong focus on selected IT services that are mission critical including networking, phone systems, and enterprise applications.
Contact Information Technology
Phone | (909) 621-8196
Email | firstname.lastname@example.org
Administrative Campus Center
101 South Mills Avenue
Claremont, CA, 91711
Hours | Monday-Friday 8:00 am – 5:00 pm
After hours support provided 24/7 for critical services
Programs and Services
- Inter-campus network connectivity (OSPF, trunking)
- External world network connectivity (BGP, single contact for ISP)
- Internet2 system membership
- City of Claremont and Claremont Unified School District connectivity
- Shared VPN service
- Firewall service
- Shared wireless networks
- Institutional contexts (limited)
- DHCP service for shared networks
- DNS for claremont.edu and shared services domains/sub-domains
- DNS replication target for TCC institutions
- Response to hardware/software alerts and proactive review of configurations
- Regular security reviews and remediation
- Central monitoring service with dashboards
- Load balancing for shared services
- Authentication proxy service (RADIUS)
- IP address management
- Public IP addressing for campuses (IPv4 and IPv6)
- Integration of public and private addresses that traverse the core
- Administration of all wired and wireless networking equipment
- Administration of firewalls
- Monitoring system with dashboards
- Response to hardware/software alerts and proactive review of configurations
- Regular security reviews and remediation
- Network engineering and design services including capacity planning during major refresh cycles
- Network access control infrastructure management
- Equipment installation (upgrades and maintenance)
- DNS / DHCP / RADIUS support
- Basic network jack repair
Outside Cable Plant
- Review and regular maintenance of manholes and pull boxes
- Maintenance of existing cabling
- Coordination with governance concerning adds/moves/changes
- External voice connectivity
- VoIP service including individual device deployment
- Voicemail service
- PBX service for analog/digital phones and special devices (e.g. fire alarm panels)
- Fax-to-email and email-to-fax gateways
- Captioning service for VoIP phones
- Operators for The Claremont Colleges
- Functions provided for managed services vary by service but may include:
- Application hosting and management
- License / contract management
- User group support
- Governance support
- Managed services
- Blackboard Transact
- Footprints 12
- Mailing Lists
- Contract management only
- WP Engine (WordPress hosting)
- Duo Multifactor Authentication (contract management and master account management)
- Cisco Umbrella Internet Security Gateway (contract management only)
- Security policy templates management and consortial coordination
Identity and Access Management
- CAS and Shibboleth for single sign-on (supporting Workday, Kronos, Sakai, etc.)
- IdP service for TCC institutions (Shibboleth)
- LDAP authentication proxy
- Attribute datastore
IT Governance Support
- Staffing for committees (minutes, agenda planning, scheduling)
- IT support for TCCS departments
- All internal IT services in support of TCCS departments and, indirectly, TCC
- Application support for TCCS departments
- Blackboard Transact, Workday, Kronos, PnC (Point and Click), Titanium, Footprints, AIM (Accessible Information Management), ReportExec, Microkey, AutoISSUE, Everbridge, Zoom
- Support of Satellite Uplink Studio in Library for television and radio broadcasts
- Electronic storage in OnBase
- Paper storage in secure offsite facility (being transitioned to third party provider)
- Backup tape storage through third party
- Support Service Portal
- (909) 621-8196
- Monday- Friday 8:00 am – 5:00 pm
- After hours support provided 24/7 for critical services
- Administrative Campus Center – 101 South Mills Avenue, Claremont, CA 91711
The Claremont Colleges Policy Regarding Appropriate Use of Campus Computing and Network Resources
An overall guiding mission of The Claremont Colleges is education in an environment where the free exchange of ideas is encouraged and protected. The Claremont Colleges make available computing and network facilities (CNF) resources for use by the Colleges’ students, faculty and staff. These services are provided for educational purposes and to carry out the legitimate business of the Colleges.
The Colleges and members of the college communities are expected to observe Federal, State and local laws that govern computer and telecommunications use, as well as the Colleges’ regulations and policies. You must not use campus computing or networking resources or personal computing resources accessed through campus network facilities to collect, store or distribute information or materials, or to participate in activities that are in violation of federal, state or local laws or other Colleges policies or guidelines. These include, but are not limited to, policies and guidelines regarding intellectual property and sexual or other forms of harassment.
Computing and network facilities resources users are required to use these resources within the Colleges’ standards of conduct. Individuals with expert knowledge of information systems or who make extensive use of these facilities, or with a position of trust regarding these facilities will be held accountable to a higher standard.
Responsible, considerate, and ethical behavior expected by the Colleges extends to use of computing and network facilities resources, and networks throughout the world to which electronic access has been provided. These CNF resources include but are not limited to:
- Computers and associated peripheral devices;
- Campus video cable;
- Classroom presentation systems;
- Voice messaging equipment;
- Data networking equipment systems, including remote and wireless access;
- Computer software;
- Electronically stored institutional data and messages;
- All other similar resources owned, controlled, and/or operated by the Colleges; and
- Services to maintain these resources.
The Colleges retain absolute ownership rights of the CNF resources. Such resources are not owned by a department or by any individual. CNF resources leased, licensed, or purchased under research contracts or grants, are administered under the terms of this
Policy for as long as they remain within the lawful possession or control of the
Colleges. CNF resources provided to on-campus residences are also owned, operated and provided by the Colleges.
Privacy & Security
Your documents, files and electronic mail stored on a College-owned networked computer or server are normally accessible only by you. However, any file or document placed on a College-owned computer or network is subject to access pursuant to this Policy, and thus, should not be regarded as private or confidential. The system managers at both CINE (Claremont Intercollegiate Network Effort) and within the individual campus IT organizations have the ability to monitor traffic and directly view any file as it moves across the network, and they must occasionally do so to manage campus network resources. In short, files may be monitored without notice in the ordinary course of business to ensure the smooth operation of the network. All staff members working in information technology have clear guidelines that prohibit violations of privacy and confidentiality and, in the normal course of their work, they do not view the contents of user files or e-mail. However, you should be aware that authorized College personnel will take appropriate steps to investigate when there is a suspicion of inappropriate use of campus computing or networking resources. This may include monitoring network traffic, its contents, and examining files on any computer system connected to the network.
You should also know that all files on shared (i.e., networked) systems, including e-mail servers, are backed up periodically on schedules determined by each College. Backup tapes are preserved for lengths of time also determined by individual College operating procedures. These tapes can be used to restore files that you have deleted accidentally. This means that the files on the tapes are also available to someone else with reason and authority to retrieve them.
Troubleshooting on the campus network, as well as planning for enhancements, requires the collection of detailed data on network traffic. CINE regularly runs monitoring software that records and reports on the data that is transported across the campus networks. The reports include the origin and destination addresses, and other characteristics of files, including the URLs of the World Wide Web sites that are contacted. This data is accessed and used only by authorized IT staff members responsible for network performance, operations and planning. You should also be aware that many Web host machines on the Internet collect and log information about you and your identity when you visit their sites. This information may include, but is not limited to, information about the computer you are using, its address, and your e-mail address.
Many educational and business activities at the Colleges require network access to resources on the Internet. To ensure adequate bandwidth to these sites for the Colleges’ primary educational and business purposes, CINE and campus IT staff may restrict the amount of traffic to particular sites and the amount of traffic of specific types.
From time to time these network monitoring activities may allow systems managers to identify individuals whose activities downgrade the performance of the campus network or a segment of the network, or which appear to violate the general guidelines for appropriate use of campus computing and network resources. In such instances, a CINE staff member or a member of your own College’s IT staff may ask you to cease these activities. If you continue such activities, or if they include illegal activities, appropriate College authorities may be notified. In extreme cases, network privileges may be revoked on an interim basis pending resolution of the issue. The individual campuses determine specific corrective or disciplinary actions.
Passwords and Codes
- Individuals entrusted with or that inadvertently discover logins and passwords are expected to guard them responsibly. These passwords are not to be shared with others. The same policy applies to door codes for restricted-access rooms/areas. Those who need logins or door codes can make a formal request to the administrator of those codes/passwords. Passwords may be used for the purpose of security, but the use of the password does not affect the Claremont Colleges ownership of electronic information.
Access To Resources
Access to CNF resources is a privilege, which is allowed only to the Colleges’ authorized personnel and students. All users must understand and abide by the responsibilities that come with the privilege of use. Such responsibilities include, but are not limited to, the following:
- You must understand and comply with all applicable federal, state, and local laws.
- You must not intentionally seek information about, browse, copy, or modify non-public files belonging to other people, whether at a Claremont College or elsewhere. You must not attempt to “sniff” or eavesdrop on data on the network that are not intended for you.
- You are authorized to use only computer resources and information to which you have legitimately been granted access. Sharing your passwords with others is expressly forbidden. Any attempt to gain unauthorized access to any computer system, resource or information is expressly forbidden. If you encounter or observe a gap in system or network security, immediately report the gap to the manager of that system.
- Each College’s Policy on Harassment applies as equally to electronic displays and communications as to the more traditional (e.g., oral and written) means of display and communication.
- Messages, sentiments, and declarations sent as electronic mail or postings must meet the same standards for distribution or display as physical (paper) documents would on college property.
- Unsolicited mailings and unauthorized mass mailings from campus networks or computing resources (i.e., “spam”) are prohibited. Each campus may have specific policies regarding the use of existing group mailing lists (e.g., all-students or all-faculty). Contact your campus IT organization for details regarding these policies.
- Spoofing, or attempts to spoof or falsify e-mail, network or other information used to identify the source, destination or other information about a communication, data or information is prohibited.
- You must not degrade computing or network performance in any way that could preventothers from meeting their educational or College business goals. You must not prevent others from using shared resources by running unattended processes, by playing games or by “locking” systems without permission from the appropriate system manager.
- You must conform to laws and Colleges policies regarding protection of intellectual property, including laws and policies regarding copyright, patents, and trademarks. When the content and distribution of an electronic communication would exceed fair use as defined by the federal Copyright Act of 1976, users of campus computing or networking resources shall secure appropriate permission to distribute protected material in any form, including text, photographic images, audio, video, graphic illustrations, and computer software.
- You must not use campus computing or networking resources or personal computing resources accessed through campus network facilities to collect, store or distribute information or materials, or to participate in activities that are in violation of federal, state or local laws.
- You must not use campus computing or networking resources or personal computing resources accessed through campus network facilities to collect, store or distribute information or materials in violation of other Colleges policies or guidelines. These include, but are not limited to, policies and guidelines regarding intellectual property and sexual or other forms of harassment.
- You must not create or willfully disseminate computer viruses, worms, or other software intended to degrade system or network security. You must take reasonable steps to prevent your system from being used as a vehicle for such actions. This includes installing system and software patches as well as anti-virus signatures files.
- Use of CNF resources for advertising, selling, and soliciting for commercial purposes or for personal gain is prohibited without the prior written consent of the Colleges . Faculty, students or staff who have questions about the legitimacy of a particular use should discuss it with the appropriate members of the IT staff on their home campus.
- The disclosure of individually identifiable non-directory information to non-university personnel is protected by the Family Educational Rights and Privacy Act of 1974 (FERPA). The disclosure of financial or personnel records that are owned by the Colleges without permission or to unauthorized persons is not permitted and may be prosecuted under California Penal Code 502.
- Willful or unauthorized misuse or disclosure of information owned by the Colleges will also constitute just cause for disciplinary action, including dismissal from school and/or termination of employment regardless of whether criminal or civil penalties are imposed. It is also expected that any user will report suspected abuses of CNF resources. Failure to do so may subject the individual to loss of CNF access and/or the disciplinary action referred to above.
The respective Information Technology organization of one of the Claremont Colleges may immediately suspend service to an individual or computer found to be significantly degrading the usability of the network or other computer systems. Inappropriate use will be referred to the appropriate College authority to take action, which may result in dismissal from school and/or termination of employment.
Note: The provisions of this Policy apply to the institutions comprising The Claremont Colleges, including the Claremont Colleges Services.
- Introductory Guide to TCC’s Telephone and Voicemail Systems
- Learn more about how to use specific Cisco VoIP phones.
TCC IT provides a wide range of business telephone services to all departments within The Claremont Colleges. The standard offering for new phone service is Cisco VoIP (Voice over Internet Protocol). We continue to support existing legacy NEC telephones, however, these services cannot be extended to new buildings. We are working with all institutions to migrate from the legacy equipment to Cisco VoIP.
TCC IT also provides live operators that field calls from internal and external customers. To reach the operators from on-campus, simply dial 0. To reach them from off-campus, dial (909) 621-8000.
- Monday-Friday 8 a.m. – 8 p.m.
- Saturday 9 a.m. – 4 p.m.
- Sunday 10 a.m. – 4 p.m.