MCAPS FAQs2024-09-05T16:03:53-07:00

Contact MCAPS

Monsour Counseling and Psychological Services
Phone | (909) 621-8202 Fax | (909) 621-8482
Crisis Line | (909) 621-8202 Dial “1”

Monsour Counseling and Psychological Services
Tranquada Student Services Center – 1st Floor
757 College Way Claremont, CA, 91711

Frequently Asked Questions

What services are available to me in lieu of SHS and MCAPS?2024-02-06T13:55:51-08:00

CGU and KGI will offer services for medical and mental health visits through 7CHealth – The Claremont Colleges telehealth provider.  You can learn more about services and book a visit using the 7C TimelyCare website. Please remember to use your campus email.

CGU Students: The CGU Dean of Students office has compiled additional information here that may assist you during this transition.

I am a CGU or KGI student. Can I be seen at SHS or MCAPS?2024-06-24T14:30:30-07:00

CGU and KGI students are no longer eligible for services at SHS or MCAPS as of July 1, 2023. As a courtesy, SHS provides this listing of resources for consideration by CGU and KGI students.

In addition, CGU and KGI students can obtain telehealth care 24/7 at no cost through 7C Timely Care (https://app.timelycare.com/auth/login). CGU and KGI students can also contact their insurance plan to find a list of in-network providers.

I am a CGU/KGI student that was previously seen at SHS or MCAPS. How do I obtain my records to transfer care to another provider?2024-06-24T14:31:40-07:00

Students needing to transfer care can get their medical records to submit to their new provider. You can obtain your SHS records using the Health Portal: https://shshealthportal.cuc.claremont.edu/confirm.aspx.

 

MCAPS records are available by request. Please review the MCAPS website at https://services.claremont.edu/mcaps/faqs/ for answers to frequently asked questions, mental health resources, and information on obtaining your medical records. Please note that MCAPS medical records transfer will be unavailable from May 30th through August 1st, annually.

Why is MCAPS making the change to a rapid-access / stepped-care service model?2024-06-07T11:23:29-07:00

In order to improve equity and timeliness of access to mental health services at MCAPS, we will now offer a Rapid Access service model. Every student at The Claremont Colleges requesting MCAPS services will be seen for a brief 20-25 minute initial assessment appointment, generally within a few days of contacting MCAPS. During that initial appointment, students will describe their presenting concerns, and be assessed as appropriate for brief, goal-directed therapy at MCAPS or referred out for long-term, more intensive, or more specialized treatment. These changes are based on recommendations from the review panel that spoke with students, staff and faculty at the 7Cs in the Fall of 2019, and we see these changes as the best way to ensure equitable, timely access to mental health care for all students.

Am I still entitled to 8 individual therapy sessions?2024-06-07T11:23:44-07:00

We will no longer use a session-limit model where all students are entitled to 8 sessions specifically. Rather, we will offer this brief initial assessment universally, with the goal of connecting each student as quickly as possible to appropriate mental health care.

Do I have to schedule a brief initial assessment this year at MCAPS, even if I want to continue with a therapist I’ve seen before?2024-06-07T11:23:58-07:00

Yes, every student seeking mental health support should first schedule an initial assessment. During that appointment, if the therapist determines the student’s presenting issues are appropriate for brief, goal-directed therapy, they can schedule a therapy intake appointment. In most cases, we can accommodate student requests for a particular therapist, although sometimes this may result in a longer wait for a therapy intake appointment.

Can I request a particular therapist for my brief initial assessment?2024-06-07T11:24:15-07:00

Yes, you can certainly request a specific therapist. Please note that requests for a specific person may result in a longer wait for the appointment.

Do I need to schedule a brief initial assessment if I am only seeking psychiatry (medication) services?2024-06-07T11:24:32-07:00

No. If you are sure that medication management is the only mental health support you are looking for, it’s OK to schedule a one-hour initial medication evaluation directly with one of the MCAPS psychiatrists. If you are seeking continued medication services with a psychiatrist you have previously worked with, you can schedule a 30-minute ongoing medication check appointment. However, if you are not sure whether you need medication or not, or if you think you may also want other mental health services or referrals, a brief initial assessment is appropriate.

Please note that, due to the complexity of licensing laws and the challenges of providing telehealth care, psychiatrists may not be able to provide medication management for all students in all locations. Please feel free to schedule an initial visit with one of our psychiatrists, and they will consult with you to determine whether telehealth visits are appropriate in your case; if not, we will be glad to assist you in finding the right care in your home area.

Students may also use the following link to request referrals directly: https://services.claremont.edu/mcaps/off-campus-therapy-referral-request/

Can I schedule a brief assessment if I live out of state or out of the country?2024-06-07T11:24:49-07:00

Yes, it is fine to schedule a brief assessment if you currently reside outside the state of California, including outside the U.S. The MCAPS therapist will consult with you about what type of mental health support you are seeking and will help you find appropriate care in your local area.

How do I complete the entrance counseling survey?2024-08-27T16:36:34-07:00

You can access the form here and upload here.

What if I miss a psychiatric appointment?2024-08-27T16:36:56-07:00

Appointment reminders are emailed to students before a scheduled appointment. A $15 no-show charge is assessed for missing a psychiatry appointment or canceling without two hours advance notice.

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