Student Health Services frequently asked questions
As a patient, you have the right to decline services for lab or X-ray before they are ordered by the health care provider. At the time of check-out, the medical receptionist will explain all charges to you. You have 15 days from the date of your appointment to make payment(s) on your account. You may make payments by check, cash, Claremont Cash or credit card (Visa/MasterCard). If your bill has not been paid after 15 days, the bill will be sent to your college and the college then will request payment according to their campus policies.
Student Health Services cannot give a guarantee of a minimum or maximum wait time for non-scheduled visits. Patients will be seen by the nursing staff that will triage and determine if this is an “urgent” matter. Non-urgent matters will be offered a future appointment and will be provided with self-care instructions, or will be referred to a local urgent care center.
You can schedule an appointment with any provider. If you have been given a recommendation for a provider or would like to see a different provider than you’ve seen in the past, simply make the request at the time you make your appointment. There is no requirement to provide a reason for the change.
Student Health Services offers many sexual health services. Birth control may be provided to patients after a brief appointment with a provider. During your appointment, the provider will discuss your needs and options available. A physical examination is not required at the time of your request, but your provider will discuss the need for any future appointments with you. You may request a female provider at the time of making an appointment for any women’s health needs. Student Health Services also offers the following services: pregnancy testing, PAP screening, confidential STI testing, lab work, breast examinations and consultations for personal and [...]
Student Health Services is closed during the winter and summer breaks. However, you may still submit a written request for medical records. This release of information form or a written request must be submitted. This request should include: the name of the school the student is attending/attended, year of graduation, list of information requested, the manner of delivery (mailed or picked-up by patient) and must be dated and signed by the patient. The records will then be copied and delivered according to the patient’s request. A small fee for copying may be charged. Please allow two weeks for delivery of the records.
All students may request a copy of their medical records. This release of information form or a written request must be submitted. This request should include: the name of the school the student is attending/attended, year of graduation, list of information requested, the manner of delivery (mailed or picked-up by patient), and must be dated and signed by the patient. The records will then be copied and delivered according to the patient’s request. A small fee for copying may be charged. Medical records are also available directly to students through their Online Health Portal.
All medical services provided students by Student Health Services are strictly confidential. The only way a parent or any other individual may have access to private medical information is by written consent signed by the patient, naming the specific person(s) and any medical information that is to be released. Release of information form
The Student Health Services on-call nurse advice line can be contacted by calling SHS at (909) 621-8222. On-call services are available Monday through Friday 5 p.m. until 8 a.m. and 24 hours a day over weekends.
There is no charge for a scheduled appointment to see the doctor or nurse practitioner. However, depending upon your treatment you may be billed for services rendered at the time of your appointment. The following services may result in additional charges: physical examinations, X-rays, lab tests, prescription medicine and other medical procedures. Your provider will discuss your treatment with you explaining the need and cost of additional services. As a patient, you may decline any services. If you do not have a scheduled appointment there will be a non-scheduled visit charge of $15. You will be seen by the nursing staff [...]