Student Health Services frequently asked questions

I am a CGU or KGI student. Can I be seen at SHS or MCAPS?

2024-06-24T14:30:30-07:00

CGU and KGI students are no longer eligible for services at SHS or MCAPS as of July 1, 2023. As a courtesy, SHS provides this listing of resources for consideration by CGU and KGI students. In addition, CGU and KGI students can obtain telehealth care 24/7 at no cost through 7C Timely Care (https://app.timelycare.com/auth/login). CGU and KGI students can also contact their insurance plan to find a list of in-network providers.

I am a CGU or KGI student. Can I be seen at SHS or MCAPS?2024-06-24T14:30:30-07:00

I am a CGU or KGI student. What is the last date I can use SHS and MCAPS services?

2024-07-05T10:32:12-07:00

After the following dates, SHS and MCAPS will no longer be able to provide medical or mental health care. At SHS, graduating students can be seen until 5/12/23, and enrolled students who are not graduating until 6/30/23.  At MCAPS, all students can be seen until 5/12/23.

I am a CGU or KGI student. What is the last date I can use SHS and MCAPS services?2024-07-05T10:32:12-07:00

What services are available to me in lieu of SHS and MCAPS?

2024-02-06T13:55:51-08:00

CGU and KGI will offer services for medical and mental health visits through 7CHealth – The Claremont Colleges telehealth provider.  You can learn more about services and book a visit using the 7C TimelyCare website. Please remember to use your campus email. CGU Students: The CGU Dean of Students office has compiled additional information here that may assist you during this transition.

What services are available to me in lieu of SHS and MCAPS?2024-02-06T13:55:51-08:00

I am a CGU student and no longer eligible for care at SHS or MCAPS, how do I transfer my care to another provider?

2024-07-05T10:32:31-07:00

For students currently receiving care at MCAPS, your current provider will work with you on a care plan for ongoing support options. Please visit the MCAPS webpage at https://services.claremont.edu/mcaps/faqs/ for answers to frequently asked questions, mental health resources, and information on obtaining your medical records. Please note that medical records transfer will be unavailable from May 30, 2023, until August 1, 2023. For medical services, if you are in active treatment with an SHS provider for an ongoing condition, please consider booking a visit with your provider to address any specific concerns or questions. You can obtain many of your visit [...]

I am a CGU student and no longer eligible for care at SHS or MCAPS, how do I transfer my care to another provider?2024-07-05T10:32:31-07:00

I think I have lice, what do I do?

2024-06-24T14:18:45-07:00

Lice are tiny insects that live on humans and survive by feeding on blood. When a large number of lice live and reproduce on a person, it is called an infestation. Lice are spread easily from one person to another through close bodily contact or through shared clothing or personal items (such as hats or hair brushes). They cannot jump or fly. Lice will not go away without proper treatment. In the meantime, they can be spread to other household members, sexual partners or other people you may come into close personal contact with. If you think you have lice, try [...]

I think I have lice, what do I do?2024-06-24T14:18:45-07:00

Where can I dispose of sharps?

2024-02-02T11:59:35-08:00

On campus, there are 3 sharps containers that can be utilized for disposal of sharps and needles- 1. In the bathroom on the first floor of Tranquada (on the left side) 2. In the all gender restroom located on the 2nd floor of the Smith Campus Center on Pomona's campus (Verified with Pomona that it is open to students from other campuses.) 3. The QRC center also has a sharps container in the bathroom there. Pomona is working towards adding more sharps containers in their gender neutral bathrooms, but it is a work in progress. Off campus, but very nearby is [...]

Where can I dispose of sharps?2024-02-02T11:59:35-08:00

What should I do if I suspect I or a friend has an eating disorder?

2024-07-05T10:25:17-07:00

The Eating Disorder Task Force is a collaborative Monsour Counseling and Psychological Services (MCAPS), Student Health Services, and Nutrition Services to provide resources and direct services to students struggling with eating disorders. The Eating Disorder Task Force aims to support students with direct services and provide appropriate referrals to enhance their psychological well-being and physical health and provide education consultation, awareness and outreach services to students, faculty and staff at The Claremont Colleges.

What should I do if I suspect I or a friend has an eating disorder?2024-07-05T10:25:17-07:00

How can I get medical advice?

2024-06-24T14:35:47-07:00

Student Health Services offers a nurse advice phone service. Students can call the office during office hours and speak with a registered nurse for advice or to determine if the student needs to be seen by a medical provider that day or for a future appointment. If the nurse is unable to answer the phone, students may leave a message and the advice nurse will return the call between 9 a.m. to 4 p.m. Students can get self-care help and instructions for conditions, including upset stomach, cold symptoms, fever, sore throat, and rash. The nurses can also answer questions about birth [...]

How can I get medical advice?2024-06-24T14:35:47-07:00

What should I do if I or a friend experiences a sexual assault?

2024-06-24T14:37:21-07:00

People who have experienced a sexual assault have experienced a profound violation. Their sense of safety and predictability has been shattered. Survivors’ reactions may vary profoundly depending on their life circumstances and amount of social support. Student Health and Counseling Services is available to provide support, resources and assistance to students who have experienced a sexual assault. For more information, please see: Important Information About Sexual Assault How to Help a Friend After a Sexual Assault Important Information About How to Contact Project Sister

What should I do if I or a friend experiences a sexual assault?2024-06-24T14:37:21-07:00

Will Student Health Services bill my insurance directly?

2024-06-24T14:27:18-07:00

Student Health Services does not offer any insurance billing. An itemized receipt will be available to you within 48 hours of your appointment that can be submitted to your insurance company. Students are responsible for payment of all SHS charges and may make payments directly to SHS within 15 days of the appointment. After 15 days, charges will transfer to your student account at your college.

Will Student Health Services bill my insurance directly?2024-06-24T14:27:18-07:00
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