If you believe Microsoft Defender Quarantine is incorrectly flagging legitimate emails (either incoming or outgoing): 1. Check your safe senders list: Ensure recipients you frequently communicate with are on your safe senders list. 2. Review your email content: Sometimes, certain keywords or attachments can trigger spam filters. Try to avoid using overly suspicious language or attachments when possible. 3. Report false positives: Most quarantine interfaces provide an option to report a message as not junk or a false positive when you release it. This helps Microsoft improve its filtering accuracy. 4. Contact your IT support: If the issue persists or your [...]

Yes, you can typically block specific email addresses or domains. This will usually send their future emails directly to your Junk Email folder or prevent them from reaching you altogether, depending on your email client and organizational settings. You can usually manage your blocked senders list in the same settings area where you manage your safe senders list (as described above).

The "Request Release" option typically appears for messages that have been quarantined due to stricter security policies or because they were identified as a higher risk. When you request release, the request is sent to your organization's security administrators for review. They will then decide whether to release the message based on their assessment. This extra layer of scrutiny helps protect the organization from potentially dangerous emails.

1. Check your safe sender's list: Ensure the sender's email address or domain is added to your safe sender's list. 2. Review your blocked senders list: If you accidentally blocked a legitimate address, remove it from your blocked senders list. 3. Release from quarantine: If the message is in quarantine, release it. 4. Contact your IT support: If the issue persists, contact your organization's IT support immediately by emailing ITHelp.Desk@claremont.edu or using the IT Support Portal.

Outlook on the web: 1. Go to Settings (the gear icon). 2. Select "View all Outlook settings." 3. Go to "Mail" > "Junk email." 4. In the "Safe senders and domains" section, click "Add" 5. Enter the email address or domain you want to add and click "Save." Desktop Outlook: 1. Go to the "Home" tab. 2. In the "Delete" group, click the "Junk" dropdown. 3. Select "Junk E-mail Options..." 4. Go to the "Safe Senders" tab. 5. Click "Add..." 6. Enter the email address or domain and click "OK" and then "Apply" Your organization might also have centralized controls for [...]