1. Check your safe sender’s list: Ensure the sender’s email address or domain is added to your safe sender’s list.

2. Review your blocked senders list: If you accidentally blocked a legitimate address, remove it from your blocked senders list.

3. Release from quarantine: If the message is in quarantine, release it.

4. Contact your IT support: If the issue persists, contact your organization’s IT support immediately by emailing ITHelp.Desk@claremont.edu or using the IT Support Portal.