Student Health Services frequently asked questions

May I have a copy of my medical records?

2025-08-14T10:54:27-07:00

All students may request a copy of their medical records. This release of information form or a written request must be submitted. This request should include the name of the school the student is attending/attended, year of graduation, list of information requested, and the manner of delivery (mailed or picked up by the patient, faxed, or sent through a secure Box link). It must be dated and signed by the patient. The form can be dropped off at SHS or uploaded to the Online Health Portal. The records will then be copied and delivered according to the patient’s request. A small fee [...]

May I have a copy of my medical records?2025-08-14T10:54:27-07:00

What if I do not want my parents to find out I saw a doctor?

2025-08-19T10:00:06-07:00

All medical services provided students by Student Health Services are strictly confidential. The only way a parent or any other individual may have access to private medical information is by written consent signed by the patient, naming the specific person(s) and any medical information that is to be released. Release of information form

What if I do not want my parents to find out I saw a doctor?2025-08-19T10:00:06-07:00

Can I speak to a provider when the office is closed?

2024-06-24T14:34:36-07:00

7C students can speak to a medical provider 24/7 at no cost via telehealth services from 7C TimelyCare (https://app.timelycare.com/auth/login). If you would like to speak to an SHS provider, please contact our office at (909) 621-8222 during operating hours.

Can I speak to a provider when the office is closed?2024-06-24T14:34:36-07:00

What does it cost to see the doctor or nurse practitioner?

2024-02-02T12:00:56-08:00

There is no charge for a scheduled appointment to see the doctor or nurse practitioner. However, depending upon your treatment you may be billed for services rendered at the time of your appointment. The following services may result in additional charges: physical examinations, X-rays, lab tests, prescription medicine and other medical procedures. Your provider will discuss your treatment with you explaining the need and cost of additional services. As a patient, you may decline any services. If you do not have a scheduled appointment there will be a non-scheduled visit charge of $15. You will be seen by the nursing staff [...]

What does it cost to see the doctor or nurse practitioner?2024-02-02T12:00:56-08:00

When the medical receptionist asks why I want to see the medical provider, can I still make an appointment if I do not want to disclose that information?

2024-02-06T13:49:05-08:00

Although it is helpful for the receptionist making the appointment to know why you wish to see a provider, you can tell the receptionist that it is a “personal matter.” Please be advised that in some instances, if the provider is not given complete information, a follow-up appointment may need to be scheduled.

When the medical receptionist asks why I want to see the medical provider, can I still make an appointment if I do not want to disclose that information?2024-02-06T13:49:05-08:00

What happens if I have to schedule my appointment during class time?

2024-06-24T14:25:02-07:00

Medication verification notes can be given if you miss class or are late to class due to an appointment. Please let your provider know during your visit if you will require a medical verification note.

What happens if I have to schedule my appointment during class time?2024-06-24T14:25:02-07:00

May I request a specific doctor, nurse practitioner or appointment time?

2024-02-06T13:50:21-08:00

The medical receptionists attempt to schedule the first available appointment that works with your schedule. You may request any provider or specific day and time, with the understanding that this may result in a longer waiting time for the appointment.

May I request a specific doctor, nurse practitioner or appointment time?2024-02-06T13:50:21-08:00

How do I make an appointment to see a doctor or nurse practitioner?

2024-02-06T13:50:55-08:00

You can schedule an appointment online through My Health Portal. Alternatively, you can call (909) 621-8222 to speak with a medical receptionist who will assist you. You may also schedule an appointment in person at Student Health Services.

How do I make an appointment to see a doctor or nurse practitioner?2024-02-06T13:50:55-08:00

Can I get my blood and other lab tests done at Student Health Services?

2024-02-02T11:58:04-08:00

Yes, Student Health Services does have the ability to draw blood and collect other lab specimens. We send the samples to Quest Laboratories for processing. However, a valid lab order from a provider is needed. If you need a lab order, please call to schedule an appointment with one of our providers. If you already have a lab order from an outside provider, please review the “What should I do if I have a lab order from an outside provider?” FAQ for further guidance.

Can I get my blood and other lab tests done at Student Health Services?2024-02-02T11:58:04-08:00

What should I do if I have a lab order from an outside provider?

2024-02-02T11:58:04-08:00

If you receive a Quest lab order form from an outside provider and you have private insurance, please upload the order and the front and back of your insurance card to your online health portal. Once they are uploaded, you can call SHS at (909) 621-8222 to schedule a lab appointment.   If you receive a Quest lab order and you are enrolled in SHIP, it is recommended that you see an SHS provider to order the labs. Coverage will generally be better for orders written by an SHS provider. Please upload a copy of the lab order to your online [...]

What should I do if I have a lab order from an outside provider?2024-02-02T11:58:04-08:00
Go to Top