Student Health Services frequently asked questions

What should I do if I have a Cold or Seasonal Influenza?

2024-02-02T11:57:03-08:00

Persons with influenza have some or all of these symptoms: fever, cough, sore throat, runny or stuffy nose, body aches, headache, chills, fatigue, diarrhea and vomiting. These symptoms may last one to two weeks. If you have been diagnosed with influenza, or strongly suspect that you have it, you should follow these recommendations: Get plenty of rest. Drink extra fluids. Warm fluids like tea with honey/lemon and soup may be soothing. Gargle with a salt water solution, mouthwash, or use a throat spray if helpful. Take acetaminophen (Tylenol), ibuprofen (Advil, Motrin), or naproxen (Aleve) to reduce fever and lessen headache and [...]

What should I do if I have a Cold or Seasonal Influenza?2024-02-02T11:57:03-08:00

I think I have the stomach flu, what do I do?

2024-02-02T11:57:03-08:00

Gastroenteritis (stomach flu) is an illness characterized by nausea, vomiting, fever, diarrhea and abdominal cramps. It is most commonly caused by viruses and usually no tests are necessary. More information: What is Gastroenteritis?

I think I have the stomach flu, what do I do?2024-02-02T11:57:03-08:00

My teammate just found out that they have Hand, Foot and Mouth Disease (HFMD). What do I need to know about HFMD?

2024-02-02T11:57:03-08:00

This illness is very common and is caused by a virus that can be transmitted through contact with mucus from the nose, saliva and fluid from open rashes/sores. Symptoms often include flulike symptoms such as a sore throat, fever, reduced appetite, body aches and general malaise. It also often includes a rash/sores, mainly to the mouth, palms of hands and soles of feet. Those infected with the virus normally recover without medical treatment in 7 to 10 days. The virus rarely causes complications. There is not currently a vaccine available for Hand, Foot and Mouth Disease, and treatment options include oral [...]

My teammate just found out that they have Hand, Foot and Mouth Disease (HFMD). What do I need to know about HFMD?2024-02-02T11:57:03-08:00

I’ve heard there is an outbreak of measles in Los Angeles County. What do I need to know about measles?

2024-02-02T11:57:03-08:00

Measles is an acute viral infection.  Initial symptoms usually start within 7 to 14 days of infection but can incubate up to 21 days and may include high fever; cough; runny nose; and red, watery eyes.  Two to three days after symptoms begin, tiny white spots may appear inside the mouth.  Three to five days after symptoms begin, a rash breaks out.  The rash usually begins as flat red spots on the face at the hairline, and then spreads downward to the neck, trunk, arms, legs, and feet.  The rash may become raised and join together as the rash spreads.  After [...]

I’ve heard there is an outbreak of measles in Los Angeles County. What do I need to know about measles?2024-02-02T11:57:03-08:00

My roommate has Mono, how do I know if I have it and what do I do?

2024-06-24T14:20:42-07:00

“Mono” is short for infectious mononucleosis, an illness caused by the Epstein-Barr virus. It is characterized initially by mild headache, tiredness and decreased appetite followed by sore throat, fatigue, swollen glands, fever, muscle aches and sometimes a swollen liver or spleen. Not all people with mono have all of the symptoms and the severity can vary. The symptoms usually last one to four weeks but some people may have lingering fatigue. Mono is a self-limited illness, which means that it resolves itself. There is no medicine that will cure the infection. Patients should rest, drink lots of fluids, use throat lozenges [...]

My roommate has Mono, how do I know if I have it and what do I do?2024-06-24T14:20:42-07:00

What if I cannot pay the charges for service after seeing the medical provider?

2024-06-24T14:26:10-07:00

As a patient, you have the right to decline services for lab or x-ray before they are ordered by the health care provider. Within 48 hours, you will have access to the itemized receipt on your online health portal. You have 15 days from the date of your appointment to make payment(s) on your account at SHS. You may make payments by check, cash, Claremont Cash or credit card. If your bill has not been paid after 15 days, the bill will be sent to your college and the college then will request payment according to their campus policies.

What if I cannot pay the charges for service after seeing the medical provider?2024-06-24T14:26:10-07:00

How long do I have to wait if I don’t have a scheduled appointment?

2024-02-06T13:47:50-08:00

Student Health Services cannot give a guarantee of a minimum or maximum wait time for non-scheduled visits. Patients will be seen by the nursing staff that will triage and determine if this is an “urgent” matter. Non-urgent matters will be offered a future appointment and will be provided with self-care instructions, or will be referred to a local urgent care center.

How long do I have to wait if I don’t have a scheduled appointment?2024-02-06T13:47:50-08:00

What if I do not like the medical provider I saw at SHS, but I need to come back?

2024-02-06T13:48:21-08:00

You can schedule an appointment with any provider. If you have been given a recommendation for a provider or would like to see a different provider than you’ve seen in the past, simply make the request at the time you make your appointment. There is no requirement to provide a reason for the change.

What if I do not like the medical provider I saw at SHS, but I need to come back?2024-02-06T13:48:21-08:00

Can I get birth control at Student Health Services?

2024-02-02T11:58:04-08:00

Student Health Services offers many sexual health services. Birth control may be provided to patients after a brief appointment with a provider. During your appointment, the provider will discuss your needs and options available. A physical examination is not required at the time of your request, but your provider will discuss the need for any future appointments with you. You may request a female provider at the time of making an appointment for any women’s health needs. Student Health Services also offers the following services: pregnancy testing, PAP screening, confidential STI testing, lab work, breast examinations and consultations for personal and [...]

Can I get birth control at Student Health Services?2024-02-02T11:58:04-08:00

What if Student Health Services is closed and I need my information?

2025-08-19T09:58:47-07:00

Student Health Services closes for one week for training in August and for winter break. However, most of your medical records, including test results, visit notes, and billing information, are available directly to you through the online health portal (link: https://shshealthportal.cuc.claremont.edu/). If you need any additional information, you can submit a written request for medical records using the Release of Information form (https://services.claremont.edu/wp-content/uploads/2024/02/Release-of-Information.pdf). Please allow two weeks for the delivery of records.

What if Student Health Services is closed and I need my information?2025-08-19T09:58:47-07:00
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