Central Facilities Services
Contact Central Facilities Services
Admin Team
Phone: (909) 621-8051
Email: CFS@services.claremont.edu
Hours | Monday – Friday 8:00am – 4:30pm
Central Facilities Services
Administrative Campus Center
101 South Mills Avenue
Claremont, CA, 91711
Have an Emergency?
For emergencies involving life, safety and/or property damage or after-hours and weekend requests, contact the Campus Safety at (909) 607-2000 or Ext. 72000 from a campus phone or email dispatch@claremont.edu
Central Facilities Services Frequently Asked Questions
8:00AM-4:30PM Monday- Friday, excluding posted Holidays
To submit a work request, please log in to Azzier. If you need an Azzier account, please email cfs@services.claremont.edu. If you are having trouble with Azzier, you need an account code added, or this is an urgent or one-time matter you can also email cfs@services.claremont.edu or call 909-621-8051.
- For emergencies contact campus safety Phone: (909)-607-2000
- If you are a staff, student, or faculty member, contact your campus facilities department
- If you are a facilities employee for one of the campuses, please call the on-call number for the craft you would like to dispatch.
Yes, please indicate that on the work request when you submit, and we will be happy to accommodate if able.
To request event services, please complete and submit the Event Support Form. Our staff will review your request and respond within 48 hours.
Note: Ensure forms are submitted a minimum of two weeks in advance of the event.
The equipment rental list is available through Central Facilities Services, along with the associated rental prices and the trades they belong to. Please note the equipment must only be used by Facilities personnel, and hourly labor rates will apply. Hourly labor rates can be found at services.claremont.edu/cfs under Billable Rates. Please review our equipment rental rates linked below.
Yes, Azzier training is open to all member institutions. Topics covered are noted below; however, special requests can be accommodated. Training occurs on the first Thursday of each month for one hour from 9:00am-10:00am on Zoom. Please rsvp and request the Zoom link by emailing CFS@services.claremont.edu.
Training Topics:
- How to request Azzier access
- How to log-in to Azzier
- How to run a query in Azzier
- How to look up the status of a work order
- Reviewing priority access in Azzier
- Special topics
2025 Schedule:
April 3, 2025
May 1, 2025
June 5, 2025
July 3, 2025
August 7, 2025
September 4, 2025
October 2, 2025
November 6, 2025
December 4, 2025
Custodial Services maintains over 240,000 square feet of building space. The staff provides building custodial services, including regular cleaning, sanitizing, and overall maintenance of work areas, including, but not limited to, indoor and outdoor spaces such as offices, restrooms, meeting rooms, patios, and entryways. The team also responds to emergency clean-ups as needed.
Custodial staff begin their work at 4 a.m. and work until 12:30 p.m., while the second crew starts at 1 p.m. and finishes at 9:30 p.m. This schedule ensures that all offices, meeting spaces, classrooms, restrooms, and other public areas are cleaned before the business day begins. Each custodial worker is assigned to specific buildings and takes great pride in their work. The custodial staff are reliable, and the staff members in each building come to know them on a first-name basis.
Services Include:
• Custodial services of all TCCS-owned properties, ACC, Honnold Library, Tranquada, OBSA, HEO (Telephone Office), and MacAlister.
|
SERVICE AREA |
SERVICE DESCRIPTION |
TIMELINE |
KPI STANDARD OF PERFORMANCE |
|
Floor Cleaning |
Sweep or vacuum staircases |
Daily, or as otherwise scheduled for the building/space |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
Mop staircases |
Daily, or as otherwise scheduled for the building/space |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
|
Sweep and mop front and back entries of buildings |
Daily, or as otherwise scheduled for the building/space |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
|
Sweep and mop other hard surface flooring |
Daily, or as otherwise scheduled for the building/space |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
|
Address spill or mess incidents in common areas |
As needs are identified and upon request |
During business hours, immediate-attention requests are handled within 1 hour |
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Vacuum carpeted floors |
Daily, or as otherwise scheduled for the building/space |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
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Spot clean carpet |
As needed |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
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Shampoo carpets |
Annually and as needed |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
|
General Maintenance Referrals |
Inform Central Facility Services (CFS) of minor repair and maintenance needs when identified, such as lightbulb replacements or tightening of screws on hinges, knobs, and locks |
Within 1 business day of identification |
Maintenance needs are referred to CFS within specified timeline 95% of the time |
|
Kitchens, Bathrooms, and Locker Rooms |
Detail kitchens, including wiping down hard surfaces, wiping down coffee makers and ice machine, sweeping, mopping, emptying trash bins, and stocking with paper products and other essential cleaning supplies |
Daily |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
Wipe down microwave interiors |
Daily |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
|
Wipe down refrigerator interiors |
Weekly |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
|
Detail bathrooms and locker rooms, including wiping down hard surfaces, sweeping, mopping, emptying trash bins, wiping down showers, and stocking with paper products and other essential cleaning supplies |
Daily |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
|
Other Surfaces |
Wash and clean walls |
Weekly |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
Dust bookcases, office chairs, stair railings, windowsills, windows, vents, and work areas |
Weekly |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
|
Empty trashcans and recycling bins in offices, conference rooms, and hallways; empty cigarette urns |
Daily |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
|
Clean and polish drinking fountains |
Daily |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
|
Wipe down or polish hard surfaces (e.g., tables, windows, glass doors, handrails, chalkboards, other furniture) |
Weekly |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
|
|
Dust cobwebs from exteriors |
Weekly |
Orderly Spotlessness (APPA Level 1) is achieved 95% of the time |
Premium Custodial Services
|
Service Area |
Service Description |
Timeline |
KPI Standard of Performance |
|
Outdoor Grills |
Remove cold coals and food area debris from grill |
Upon request |
The grill is free of 95% removable debris and ready for use |
Once you have submitted a work request it will be processed by our admin team, dispatched to the appropriate craft supervisor, and scheduled to be completed by the shop technicians.
We have strived to improve Azzier’s email notifications to keep you informed when the status of your work order changes. If you are not receiving emails from Azzier, please reach out to cfs_admin@claremont.edu and we will update your profile.
If you have any questions about the status of a work order, you can email cfs_admin@claremont.edu to request a status update. Please provide the Work Order number in your inquiry.
Director, managers, and supervisors are listed on the CFS Staff List
101 S. Mills Ave, in the Administrative Campus Center (ACC) building
Directions:
From Los Angeles
Take the 10 Freeway East and exit at Indian Hill. Turn left and change to the right lane. Turn right on 1st Street, turn right at the ACC (Administrative Campus Center).
From Orange County
Take the 57 Freeway North to the 10 Freeway East and exit at Indian Hill. Turn left and change to the right lane. Turn right on 1st Street, turn right at the ACC (Administrative Campus Center).
From the Inland Empire
Take the 10 Freeway West and exit at Indian Hill. Turn right and stay in the right lane. Turn right on 1st Street, turn right at the ACC (Administrative Campus Center).
From the Pasadena area
Take the 210 Freeway East and exit at Towne Ave. Turn right and stay in the left lane. Turn left on Foothill Blvd. Turn right on Indian Hill and change to the left Lane. Turn left on 1st Street, turn right at the ACC (Administrative Campus Center).
There are a three-ways to request services:
- Email your request to CFS@services.claremont.edu
- Call (909) 621-8051and a representative will assist you over the phone.
- Our work order system, Azzier.
If you would like access to Azzier, please reach out to CFS@services.claremont.edu
Work orders are prioritized according to the scope of work and follow the guidelines below:
Priority 1 – Emergency
Imminent threat to life, property, security or environment. Emergencies receive immediate responses and are mitigated until a permanent repair can be made. Examples are an electrical power failure, an overflowing toilet, inoperable elevators, chemical odors, flooding, critical failures building hvac systems, and overflows, lockouts (keyshop), or broken windows that pose an imminent risk. These requests take precedence over other requests.
Emergency requests will be responded to within one hour.
Priority 2 – Urgent
A situation posing a potential threat of personal injury, equipment damage or serious disruption to university operations. Examples are malfunctioning heating and cooling systems, plumbing (continuously running toilets/faucets), graffiti, flickering office lights and problems affecting the security of facilities.
Urgent requests will be responded to within 24 hours. (By next business day or during normal business hours)
Priority 3 – Routine
Non-emergency repairs that do not pose an immediate risk to facilities, systems, equipment or components. Examples are repairing or replacing door hardware; patching and repainting; checking, inspecting, servicing, and adjusting system components; pruning, trimming, mowing, and fertilizing grounds; repairing or replacing obsolete, worn, broken, missing or damaged ceiling tiles; and systems or components that don’t immediately interfere with the university’s mission.
Routine requests will be scheduled within 5 business days and completed within 15 business days.
Priority 4 -Scheduled
Maintenance or service that does not pose an immediate risk to facilities, systems, equipment, or components will be scheduled to begin within 90 days of the request. Examples are projects, events, improvements or enhancements to existing infrastructure/equipment/assets, accommodations for campus shuts downs (winter break) prior to Semester return.
CFS does not loan these items. Please check with your campus facilities department or submit a work request to CFS@services.claremont.edu or call Admin Team at (909) 621-8051 if assistance is needed.
A key request is processed within 24 hours; however, the request can take up to a week for a key to be cut by the locksmith if the key is not part of department inventory. The key shop makes every effort to respond to all key requests within 72 hours of receipt of a completed original key request form. Please submit the form to CFS@services.claremont.edu.
Please submit the TCCS Central Facilities Services Event Support Form. Central Facilities Services will respond to your request within 72 hours and open a work order for support services and/or equipment rentals.
Submit a work request to Central Facilities Services at CFS@services.claremont.edu or call the Admin Team at (909) 607-8130
Submit a work request to Central Facilities Services at CFS@services.claremont.edu or call the Admin Team at (909) 607-8130
Submit a work request to Central Facilities Services at CFS@services.claremont.edu or call the Admin Team at (909) 607-8130. Standard temperatures are set at between 68°F to 78°F. In an effort to limit the carbon footprint associated with campus operations, these parameters have been set to maximize energy use on campus. Our Building Automations Systems team will triage the call with the AC department and determine the best solution.
Submit a work request to Central Facilities Services at CFS@services.claremont.edu or call the Admin Team at (909) 607-8130
When you submit a non-emergency work request, please ask for an Estimate before proceeding with the work. Once the Estimate is reviewed and approved by the appropriate Facilities Supervisor, the requester has 10 business days to confirm the cost center to proceed with the work.
Building HVAC systems are monitored by Building Automation Systems. Alarms are sent to Facilities personnel if monitor points are out of established parameters (running, temp, filter flow, etc.).
HVAC systems were upgraded in 2020 to MERV13 filters. These filters are capable of catching virus size particles (including COVID-19).
Filters are scheduled quarterly and placed on a Preventive Maintenance schedule.
We attempt to use outside air whenever possible but outside air (up to 100%) is supplied based on varying factors like building duct pressure, flow and temperatures needs.
Note: All air regardless of whether it is outside or return air is always cycled back through the main MERV13 filters before it is supplied to the building.
Please reference the Custodial Cleaning Schedule
Special cleaning are services that are not normally scheduled in a custodian’s normal routine that require extra time, equipment, or manpower. Laundry services, refinishing of flooring, shampooing of furniture and carpets are just some examples. Please contact Central Facilities Services at CFS@services@claremont.edu or call (909) 607-8130. Additionally, some service requests may charge the appropriate department.
If your work area needs more than a light spruce-up and needs additional assistance, you can contact Central Facilities Services CFS@services.claremont.edu or call (909) 621-8051. A cleaning request will then be sent to Custodial Services.
Hand sanitizers have been placed in high-traffic areas of all campus buildings and at entrances and exits. If you come across a dispenser that is empty or low on hand sanitizer, contact Central Facilities Services at CFS@services.claremont.edu or call 909-621-8051.
Please contact ITHelp@claremont.edu for disposal of toner cartridges
Batteries can be disposed of in designated spaces in a battery container.
For security and safety reasons, Custodial employees are not authorized to unlock doors for anyone. Requests for unlocking doors must be made to Campus Safety at (909) 607-2000.
For spills, immediate clean-ups, or filling of dispensers, please contact Central Facilities Services at CFS@services@claremont.edu or call (909) 621-8051. We will dispatch a custodian as soon as possible.