Information Technology Services
TCC IT provides common IT services to The Claremont Colleges with a strong focus on selected IT services that are mission critical including networking, phone systems, and enterprise applications.
Contact Information Technology Services
Phone | (909) 621-8196
Email | ithelp.desk@claremont.edu
Administrative Campus Center
101 South Mills Avenue
Claremont, CA, 91711
Hours | Monday-Friday 8:00 am – 5:00 pm
After hours support provided 24/7 for critical services
Programs and Services
Networking Services
CINE
- Inter-campus network connectivity (OSPF, trunking)
- External world network connectivity (BGP, single contact for ISP)
- Internet2 system membership
- City of Claremont and Claremont Unified School District connectivity
- Shared VPN service
- Firewall service
- Shared wireless networks
- Institutional contexts (limited)
- DHCP service for shared networks
- DNS for claremont.edu and shared services domains/sub-domains
- DNS replication target for TCC institutions
- Response to hardware/software alerts and proactive review of configurations
- Regular security reviews and remediation
- Central monitoring service with dashboards
- Load balancing for shared services
- Authentication proxy service (RADIUS)
- IP address management
- Public IP addressing for campuses (IPv4 and IPv6)
- Integration of public and private addresses that traverse the core
Wall Plate
- Administration of all wired and wireless networking equipment
- Administration of firewalls
- Monitoring system with dashboards
- Response to hardware/software alerts and proactive review of configurations
- Regular security reviews and remediation
- Network engineering and design services including capacity planning during major refresh cycles
- Network access control infrastructure management
- Equipment installation (upgrades and maintenance)
- DNS / DHCP / RADIUS support
- Basic network jack repair
Outside Cable Plant
- Review and regular maintenance of manholes and pull boxes
- Maintenance of existing cabling
- Coordination with governance concerning adds/moves/changes
Unified Communications
- External voice connectivity
- VoIP service including individual device deployment
- Voicemail service
- PBX service for analog/digital phones and special devices (e.g. fire alarm panels)
- Fax-to-email and email-to-fax gateways
- Captioning service for VoIP phones
- Operators for The Claremont Colleges
Enterprise Applications
- Functions provided for managed services vary by service but may include:
- Application hosting and management
- License / contract management
- User group support
- Governance support
- Managed services
- Blackboard Transact
- Everbridge
- Footprints 12
- OnBase
- Mailing Lists
- Contract management only
- Box.com
- WP Engine (WordPress hosting)
Security
Infrastructure
- Duo Multifactor Authentication (contract management and master account management)
- Cisco Umbrella Internet Security Gateway (contract management only)
- Security policy templates management and consortial coordination
Identity and Access Management
- CAS and Shibboleth for single sign-on (supporting Workday, Kronos, Sakai, etc.)
- IdP service for TCC institutions (Shibboleth)
- LDAP authentication proxy
- Attribute datastore
IT Governance Support
- Staffing for committees (minutes, agenda planning, scheduling)
- IT support for TCCS departments
- All internal IT services in support of TCCS departments and, indirectly, TCC
- Application support for TCCS departments
- Blackboard Transact, Workday, Kronos, PnC (Point and Click), Titanium, Footprints, AIM (Accessible Information Management), ReportExec, Microkey, AutoISSUE, Everbridge, Zoom
- Support of Satellite Uplink Studio in Library for television and radio broadcasts
Records Management
- Electronic storage in OnBase
- Paper storage in secure offsite facility (being transitioned to third party provider)
- Backup tape storage through third party
IT Support
- Support Service Portal
- ithelp.desk@claremont.edu
- (909) 621-8196
- Monday- Friday 8:00 am – 5:00 pm
- After hours support provided 24/7 for critical services
- Administrative Campus Center – 101 South Mills Avenue, Claremont, CA 91711
- Introductory Guide to TCC’s Telephone and Voicemail Systems
- Learn more about how to use specific Cisco VoIP phones.
Phone Services
TCC IT provides a wide range of business telephone services to all departments within The Claremont Colleges. The standard offering for new phone service is Cisco VoIP (Voice over Internet Protocol). We continue to support existing legacy NEC telephones, however, these services cannot be extended to new buildings. We are working with all institutions to migrate from the legacy equipment to Cisco VoIP.
Operators
TCC IT also provides live operators that field calls from internal and external customers. To reach the operators from on-campus, simply dial 0. To reach them from off-campus, dial (909) 621-8000.
Hours
- Monday-Friday 8 a.m. – 8 p.m.
- Saturday 9 a.m. – 4 p.m.
- Sunday 10 a.m. – 4 p.m.