Work orders are prioritized according to the scope of work and follow the guidelines below:

Priority 1 – Emergency

Imminent threat to life, property, security or environment. Emergencies receive immediate responses and are mitigated until a permanent repair can be made. Examples are an electrical power failure, an overflowing toilet, inoperable elevators, chemical odors, flooding, critical failures building hvac systems, and overflows, lockouts (keyshop), or broken windows that pose an imminent risk. These requests take precedence over other requests.

Emergency requests will be responded to within one hour.

Priority 2 – Urgent

A situation posing a potential threat of personal injury, equipment damage or serious disruption to university operations. Examples are malfunctioning heating and cooling systems, plumbing (continuously running toilets/faucets), graffiti, flickering office lights and problems affecting the security of facilities.

Urgent requests will be responded to within 24 hours. (By next business day or during normal business hours)

Priority 3 – Routine

Non-emergency repairs that do not pose an immediate risk to facilities, systems, equipment or components. Examples are repairing or replacing door hardware; patching and repainting; checking, inspecting, servicing, and adjusting system components; pruning, trimming, mowing, and fertilizing grounds; repairing or replacing obsolete, worn, broken, missing or damaged ceiling tiles; and systems or components that don’t immediately interfere with the university’s mission.

Routine requests will be scheduled within 5 business days and completed within 15 business days.

Priority 4 -Scheduled

Maintenance or service that does not pose an immediate risk to facilities, systems, equipment, or components will be scheduled to begin within 90 days of the request. Examples are projects, events, improvements or enhancements to existing infrastructure/equipment/assets, accommodations for campus shuts downs (winter break) prior to Semester return.