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FAQ2021-08-02T10:12:19-07:00
Whom do I contact in a medical emergency?2021-01-27T01:57:51-08:00

If you feel you are having a medical emergency,

On-campus students: immediately call Campus Safety at 909-607-2000 (x72000) or dial 911

Off-campus/local students: call 911 immediately

Faculty/staff: immediately call Campus Safety at 909-607-2000 (x72000) or dial 911

What are some emergency warning signs of a COVID-19 infection?2021-01-27T02:02:06-08:00

Some of the emergency warning signs* for COVID-19 are listed below. If someone is showing any of these signs, they should seek emergency medical care immediately

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

*This list is not inclusive of all the possible emergency symptoms. Please call your medical provider for any other symptoms that are severe or concerning to you.

What are the symptoms of COVID-19?2021-01-27T02:03:18-08:00

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Please note that this list does not include all possible COVID-19 symptoms.

Are the COVID-19 vaccines safe? 2021-01-27T02:03:45-08:00

Yes. There are many strict protections in place and steps taken during vaccine development to ensure that any vaccine authorized for use is proven to be safe and effective. Vaccine developers are required to go through a rigorous, multi-stage process including large (phase III) trials that involve tens of thousands of participants. After the clinical trials show that the vaccine is safe and effective, a series of independent reviews and evidence are required to demonstrate efficacy and safety. The Federal Drug Administration (FDA) is responsible for making sure that FDA-authorized or approved COVID-19 vaccines are safe and effective. 

Does the COVID-19 vaccine affect fertility?2021-02-05T23:56:55-08:00

The myth that COVID-19 affects fertility first showed up on social media, when a fake report stated that the coronavirus spike protein was identical to another spike protein known as “syncitin-1,” which plays a key role in placental growth and attachment in the early stages of pregnancy. According to the fake report, the COVID-19 vaccine would teach a woman’s immune system not only to fight off the coronavirus, but also syncitin-1, causing problems with fertility.

In reality, the two spike proteins are completely different—they just happen to look somewhat similar in appearance. The COVID-19 vaccine doesn’t cause a woman’s body to reject the syncitin-1 protein; in fact, if this were true, then most women would already be infertile, as the common cold virus also has a very similar spike protein structure.

The COVID-19 vaccine was developed very quickly. How do we know it is safe and effective?2021-02-05T23:57:25-08:00

While it’s true that the COVID-19 vaccine was developed quickly, it does have enough safety and efficacy data to be trustworthy. Here’s why these companies were able to make life-saving COVID-19 vaccines so quickly:

  • Both Moderna and Pfizer used a method of vaccine creation that has been in development for several years, enabling both companies to start working on their vaccines early on in the pandemic.
  • Researchers did not skip any safety or testing steps; rather, they worked on more than one step at a time to enable them to gather the necessary information more quickly.
  • The first two vaccines to hit the market were developed using messenger RNA, or mRNA—a cutting-edge approach that is much faster than more old-fashioned ways of making vaccines.
  • Unlike less-common diseases, COVID-19 is very contagious and very widespread, so it only took a few months collect enough data to learn that the vaccines were effective.
Does the COVID-19 vaccine alter your DNA?2021-08-02T09:49:30-07:00

No. The mRNA in the first two COVID-19 vaccines does not go into the nucleus of your cells (where your DNA is located). All the mRNA does is stimulate your cells to make copies of a certain protein to help your immune system, and then it breaks down and is eliminated from your body. It does not affect your DNA in any way.

Does the COVID-19 vaccine give you COVID-19?2021-08-02T09:49:59-07:00

No. The COVID-19 vaccine does not (and simply cannot) give anyone COVID-19, as it does not contain the virus at all. The mRNA vaccine works by encouraging your own cells to make copies of a special protein that is contained in the coronavirus. This helps your immune system recognize the real virus—and fight it off—if it ever enters your body. The protein is not a virus, and does not cause any type of infection.

Will the vaccine cause adverse reaction or side effects? 2021-08-02T09:55:10-07:00

There is a potential for injection site reactions (redness, swelling, and pain) as well as fever, fatigue, headache, chills, vomiting, diarrhea, muscle pain, and/or joint pain. Similar adverse reactions are commonly seen with other vaccines as well. To ensure the vaccine is effective, it is important that you receive the second dose (for a two-dose vaccine series such as Pfizer & Moderna) even if you experience side effects after the first dose.

When should I get tested?2022-01-18T11:46:48-08:00

You should get tested if:

  • you are experiencing symptoms of COVID-19,
  • you are notified that you have been a close contact of a known COVID-19 case,
    • OR
  • your campus/employer is requiring it.
Is the saliva test at SHS a PCR test?2022-01-18T11:50:13-08:00

Yes, the saliva test is indeed a PCR test.

If I test positive, can I go back to test again for confirmation?2022-01-18T11:51:31-08:00

No, repeat saliva PCR testing is not allowed after a positive result. Repeat testing within 90 days of a positive COVID-19 diagnosis may lead to sanctions from your campus/employer. Repeat test orders may also be cancelled and not processed by the lab.

Do I really have to isolate if I have a positive COVID-19 test result?2022-01-18T11:55:31-08:00

Yes, according to Los Angeles County Department of Public Health, you are legally required to isolate after receiving a positive COVID-19 test result.

Will someone reach out to me for contact tracing if I test positive?2022-01-18T11:56:42-08:00

Your positive test result also comes with instructions on how to complete a contact tracing case intake questionnaire. Compliance with contact tracing is a requirement of a student’s enrollment and an employee’s employment. This case intake questionnaire should be completed within 24 hours of your positive diagnosis. Failure to comply may result in sanctions from your campus/employer. If you are having any trouble completing this questionnaire, please call the contact tracing line at 909-607-9995 or speak with your dean (students) or supervisor (employees) for assistance.

When should I start regular testing again after a positive COVID-19 test result? Am I exempt from regular testing for some period of time?2022-01-18T13:56:20-08:00

After a lab confirmed positive COVID-19 test result, you should not participate in routine asymptomatic screening tests (e.g., weekly testing) for a period of 90 (ninety) days. Public health data shows that individuals may continue to test positive with PCR tests on and off for up to that time even though they are no longer infectious/contagious. If you develop new symptoms suggestive of COVID-19 within this time period, please seek medical guidance (SHS, 7C.Health, primary care provider) to ask if a one-time repeat test would be of diagnostic value to the clinician. Please note that only lab confirmed positive results will exempt you from SHS testing for ninety days. At home testing will not be automatically accepted for this exemption.

Will a COVID-19 vaccine or booster shot cause my test to turn positive?2022-01-18T13:59:12-08:00

No. COVID-19 vaccines, including boosters, will not affect your viral test result in any way. If you test positive after receiving a COVID-19 vaccine or booster, it is considered a true positive.

What are variants?2022-01-18T14:26:34-08:00

Many viruses frequently change through mutation. These mutations add up and create slightly different versions of the virus, called “variants.” Sometimes new variants appear and then disappear. Other times, new variants stay around. They are called variants of concern if there is evidence that they spread more easily, cause more serious illness, are harder to detect, treat or prevent with vaccines. Scientists continue to study and track these variants as they evolve.

Many variants of COVID-19 have emerged in the United States. At this point, the original version of the virus that was spreading in January 2020 is no longer circulating.

LACDPH Variants FAQ Document

I heard that you can now test out of isolation after 5 days. Does this mean I should come back for another saliva test in 5 days?2022-01-18T14:34:21-08:00

Please DO NOT go back to the saliva testing site to test out of isolation. While it is true that there is an option to test out of isolation after 5 days (if you meet certain criteria), the test utilized for this purpose is a rapid antigen test, not the saliva PCR test. SHS has set up a separate rapid antigen testing site in the parking lot south of the Tranquada Building. After you have completed your contact tracing case intake questionnaire, the contact tracing team will reach back out to you and let you know when you will become eligible to schedule an antigen test. Antigen testing for isolation release will be by APPOINTMENT ONLY. No walk-ups will be accommodated and anyone walking up without an appointment for antigen isolation release will be considered in violation of their isolation order.

Where can I get an antigen test?2022-01-19T16:14:51-08:00

Antigen testing is offered to those who meet certain criteria during their isolation after receiving a positive COVID-19 diagnosis. Antigen testing may also be performed during a visit with a SHS provider if they suspect your symptoms may be due to COVID-19. SHS does not provide any at-home antigen test kits.

Where can I find a COVID test kit vending machine on campus?2022-08-25T16:34:12-07:00

Vending Machine Locations

Get your saliva PCR test on-demand today at one of the 6 vending machines across campus! Students and staff can use any vending machine on campus, regardless of attending institution.

  1. The Claremont Colleges Library – South Entrance Hallway – 800 N Dartmouth Ave
  2. Pomona College – Walker Hall lounge – 700 North College Way
  3. Scripps College – 240 House front conference room – 240 11th Street
  4. Claremont McKenna College – Emmett Breezeway – 390 E 9th Street
  5. Harvey Mudd College – Platt Campus Center living room – 340 E Foothill Blvd
  6. Pitzer College – Atherton Hall northwest entrance – 1150 Pitzer Service Rd

See pinned locations on our interactive map here.

Are the COVID test kits free?2022-08-25T16:44:57-07:00

Yes, Student Health Services has vending machines dispensing FREE self-testing kits! Get your saliva PCR test on-demand today at one of the 6 vending machines across campus!

When/Where should I drop off my specimen?2022-08-25T16:47:57-07:00

Drop off your specimen shortly after collection (within 2 hours). Drop off your sample in the drop off bin adjacent to the vending machine. Your sample will be picked up weekdays at 1pm and 5pm. Samples should not be dropped off from Fridays at 5pm to Saturdays at 5pm. Samples provided during this period will become expired and rejected by the lab.

Having trouble accessing your portal?2022-08-25T16:50:06-07:00

Registered students and staff (staff who have completed appropriate consent documents with their campus) have existing portals with Student Health Services. If you are having trouble logging in, students please contact Student Health Services and staff please contact your HR department.

What do I do if the machine is malfunctioning?2022-08-25T16:52:31-07:00

Please contact ShieldT3 at (833) 762-0762 or email info@ShieldT3.com

Is there a demo of how to use the machines?2022-08-25T16:54:07-07:00

Yes, watch the ShieldT3 ‘How To’ video for the full visual process of using the testing kit vending machines – Watch Here

How can I reduce my risk of exposure to COVID-19?2022-08-26T11:15:46-07:00

Handwashing is one of the best ways to protect yourself and your family from getting sick. Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

COVID-19 can be spread by people who do not have symptoms and do not know that they are infected. Wearing face masks provide proven protection against the spread of illness as masks provide an extra layer to help prevent the respiratory droplets from traveling in the air and onto other people.

Can I get COVID-19 testing on campus?2022-08-26T11:18:44-07:00

SHS offers TCC students convenient saliva PCR testing on-demand at vending machines across campus and at SHS services during business hours. Students concerned with exposure to Covid, experiencing symptoms or worried they may have Covid may seek out testing.

Where can I get more information about COVID-19?2022-08-26T11:19:52-07:00
How is TCC encouraging members of campus to be respectful of an individual’s choice to wear a mask?2022-08-26T11:21:35-07:00

TCC supports the personal choice to wear a mask as an effective strategy for individuals seeking to protect themselves and their colleagues from COVID-19. We encourage anyone who wishes to wear a mask to do so and will continue to have KN95 masks available for pickup around campuses.

We recognize that some people may not be ready to stop wearing masks while others are eager to do so. Please continue to be compassionate and respectful of personal decisions regarding masking that fall within TCC’s regulations. Masks remain required in SHS and MCAPS.

I have symptoms/I was exposed to someone with COVID-19. What should I do?2022-09-01T16:50:02-07:00

If you have symptoms, test immediately. Upon confirmation of your test results, you will be contacted regarding next steps. Most people with COVID-19 have mild illness and can recover without medical care. Do not visit public areas and do not go to places where you are unable to wear a mask. Take care of yourself. Get rest and stay hydrated. Take over-the-counter medicines, such as acetaminophen, to help you feel better. Stay in touch with your doctor. Call SHS (909-621-8222) before seeking care medical care. Be sure to get care if you have trouble breathing, or have any other emergency warning signs, or if you think it is an emergency. Do not travel and avoid public transportation, ride-sharing, or taxis if possible.

When will I get my results?2022-09-16T11:59:18-07:00

You should expect to receive your results within 24to 48 hours. You should receive a notification on your campus email account as well as a text message notification if you have provided us with your US-based cell phone number. If you have not received a notification of your results within 24 hours, please go back to the testing site and ask to speak with a supervisor regarding a missing test result and to verify your contact information.

Do I need to log in to the portal to check my test result every time? Can’t I just assume if I haven’t received a phone call, everything is fine?2022-09-16T12:00:21-07:00

It is the student’s/employee’s responsibility to log in and check their result every time they take a test. It is also their responsibility to speak with a testing supervisor if they haven’t received their results within 48 hours. There are no automatic phone calls for positive results, so you cannot assume that your test result was normal if you don’t receive a phone call.

If I test positive, what should I do?2022-09-16T12:03:45-07:00

If you test positive, please isolate yourself immediately. Employees should notify their supervisor and if the employee is on campus, they should leave campus immediately after letting their supervisor know. Students should isolate in their residence and reach out to their campus liaison (listed in the isolation instructions with your positive test result) between the hours of 9am and 7pm (7days a week).

Your positive test result also comes with these instructions, along with instructions on how to complete a contact tracing case intake questionnaire. Compliance with contact tracing is a requirement of a student’s enrollment and an employee’s employment. This case intake questionnaire should be completed within 24 hours of your positive diagnosis. Failure to comply may result in sanctions from your campus/employer. If you are having any trouble completing this questionnaire, please call the contact tracing line at 909-607-9995 or speak with your dean (students) or supervisor (employees).

What if I test positive using an at-home test and didn’t go to a testing location? Will I still be required to isolate? Will I still be exempt from SHS testing for ninety days?2022-09-19T10:36:03-07:00

If you test positive using an at-home test, you are still required to isolate. Please inform your on-call dean (students) or supervisor (employees) as soon as possible. You should also inform the SHS contact tracing team* by email: contact.tracers@claremont.edu. However, please note that only lab confirmed positive results will exempt you from SHS saliva PCR testing for ninety days. At home testing will not be automatically accepted for this exemption. Once you have recovered and been released from isolation, you should resume the saliva PCR testing. If you test positive on the saliva PCR test, it will confirm the previous at-home test result and the SHS contact tracing team will provide you a testing exemption starting ninety days from your at-home test date. You will not be required to isolate again if we were aware of your at-home test result prior to your saliva PCR test. If you test negative on the saliva PCR test, please continue weekly (or as specified by your campus) testing.

*Pomona/Pitzer employees should reach out to their Hamilton Health Box instead of SHS contact tracing

What if my rapid antigen test after Day 5 is positive?2022-09-19T10:39:30-07:00

If your Day 6 or later rapid antigen test is positive, you must complete your isolation for the full 10 days. No repeat antigen testing appointments will be made. If a student/employee doesn’t test negative prior to Day 11, contact tracers will reach out to you on Day 11 to see if you have met criteria for isolation release. Day 11 release does not require a negative test.

When will I get my results?2022-09-19T10:40:00-07:00

Test results will generally be available within 48 hours. Test results will be posted to an electronic portal that you will need to login to using your single sign on. If you consented, you will receive a text message notifying you when your results are available in the portal.

What if my positive test was not done at SHS? Will I still be required to isolate? Will I still be exempt from SHS testing for ninety days?2022-09-19T10:41:46-07:00

If you receive a positive test result from an outside testing location, you are still legally required to isolate. You should inform your campus liaison between the hours of 9am and 7pm (7days a week), as soon as you receive your positive test result. You should also inform the SHS contact tracing team* by email: contact.tracers@claremont.edu. Please attach a copy of your positive lab report to the email. After the SHS contact tracing team has completed your case intake, you will be provided a ninety-day testing exemption from the date of your positive lab test. If you develop new symptoms suggestive of COVID-19 within this time period, please seek medical guidance (SHS, 7C.Health, primary care provider) to ask if a one-time repeat test would be of diagnostic value to the clinician.

* Pomona/Pitzer employees should reach out to their Hamilton Health Box instead of SHS contact tracing.

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