What is the custodial cleaning schedule/frequency for TCCS owned properties?

Custodial Services maintains over 240,000 square feet of building space. The staff provides building custodial services, including regular cleaning, sanitizing, and overall maintenance of work areas, including, but not limited to, indoor and outdoor spaces such as offices, restrooms, meeting rooms, patios, and entryways. The team also responds to emergency clean-ups as needed.

Custodial staff begin their work at 4 a.m. and work until 12:30 p.m., while the second crew starts at 1 p.m. and finishes at 9:30 p.m. This schedule ensures that all offices, meeting spaces, classrooms, restrooms, and other public areas are cleaned before the business day begins. Each custodial worker is assigned to specific buildings and takes great pride in their work. The custodial staff are reliable, and the staff members in each building come to know them on a first-name basis.

Services Include:

• Custodial services of all TCCS-owned properties, ACC, Honnold Library, Tranquada, OBSA, HEO (Telephone Office), and MacAlister.

SERVICE AREA	SERVICE DESCRIPTION	TIMELINE	KPI STANDARD OF PERFORMANCE
Floor Cleaning	Sweep or vacuum staircases	Daily, or as otherwise scheduled for the building/space	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
	Mop staircases	Daily, or as otherwise scheduled for the building/space	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
	Sweep and mop front and back entries of buildings	Daily, or as otherwise scheduled for the building/space	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
	Sweep and mop other hard surface flooring	Daily, or as otherwise scheduled for the building/space	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
	Address spill or mess incidents in common areas	As needs are identified and upon request	During business hours, immediate-attention requests are handled within 1 hour
	Vacuum carpeted floors	Daily, or as otherwise scheduled for the building/space	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
	Spot clean carpet	As needed	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
	Shampoo carpets	Annually and as needed	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
General Maintenance Referrals	Inform Central Facility Services (CFS) of minor repair and maintenance needs when identified, such as lightbulb replacements or tightening of screws on hinges, knobs, and locks	Within 1 business day of identification	Maintenance needs are referred to CFS within specified timeline 95% of the time
Kitchens, Bathrooms, and Locker Rooms	Detail kitchens, including wiping down hard surfaces, wiping down coffee makers and ice machine, sweeping, mopping, emptying trash bins, and stocking with paper products and other essential cleaning supplies	Daily	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
	Wipe down microwave interiors	Daily	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
	Wipe down refrigerator interiors	Weekly	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
	Detail bathrooms and locker rooms, including wiping down hard surfaces, sweeping, mopping, emptying trash bins, wiping down showers, and stocking with paper products and other essential cleaning supplies	Daily	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
Other Surfaces	Wash and clean walls	Weekly	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
	Dust bookcases, office chairs, stair railings, windowsills, windows, vents, and work areas	Weekly	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
	Empty trashcans and recycling bins in offices, conference rooms, and hallways; empty cigarette urns	Daily	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
	Clean and polish drinking fountains	Daily	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
	Wipe down or polish hard surfaces (e.g., tables, windows, glass doors, handrails, chalkboards, other furniture)	Weekly	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time
	Dust cobwebs from exteriors	Weekly	Orderly Spotlessness (APPA Level 1) is achieved 95% of the time

Premium Custodial Services

Service Area	Service Description	Timeline	KPI Standard of Performance
Outdoor Grills	Remove cold coals and food area debris from grill	Upon request	The grill is free of 95% removable debris and ready for use